FREE SHIPPING ON ALL U.S. ORDERS $100+

Refund policy

Last updated: 02/14/2026

We offer refunds and exchanges within 30 days of purchase. If 30 days have passed, we cannot offer a refund or exchange.

Eligibility for Refunds & Exchanges

  • Items must be unused, unopened, and in their original condition and packaging.
  • Proof of purchase is required.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email support@extractconsultants.com and send your item to:

Extract Consultants
2150 Industrial Drive, Niles, MI 49120

Exempt Goods:
The following items are non-refundable:

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

Once your return is received and inspected, we will email you regarding the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds:
If you have not received a refund, please check your bank account, then contact your credit card company. If you still have not received your refund, contact us at support@extractconsultants.com.

Shipping for Returns
Customers are responsible for return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please return products to:Extract Consultants
2150 Industrial Drive, Niles, MI 49120

Depending on your location, the time it takes for your exchanged product to reach you may vary. We cannot guarantee receipt of your returned item.

Defective or Damaged Products
If your order arrives damaged, please contact us immediately. Email support@extractconsultants.com with:

  • A photo of the damaged item
  • A detailed description of the issue
  • Your order number

We will replace the item or issue a refund accordingly.

For further assistance, feel free to contact us at support@extractconsultants.com.

Thank you for choosing Extract Consultants!